This guide will examine how to return/refund a sale in your POS365 system.
First, we need to find the receipt. Go to Refund ➡, select the preferred search method, and find the receipt from where you want to refund ➡ Select the number of products to refund ➡ Click Return products ➡ When the product(s) are selected, click Pay ➡ Select the payment type, and complete the refund.
Note:
* If you are returning a sale and the payment via a credit card, please keep in mind that some terminals require a password (Usually 0000 or 1234). Please contact your card terminal provider for further information in this regard.